Player support

Open TestFlight, select NEBULA VAULT, then choose Send Beta Feedback. Describe the issue and approximate date and time. You can request help with purchase delivery, a refund, access to your records, correction or deletion of your guest account. Account-specific disclosure or deletion may require proof of the signing identity in the app. The owner is completing the permanent public support contact before commercial release.

Open Boutique → Check purchase delivery with an internet connection. A valid transaction is reconciled without creating duplicate grants. If Apple declined or cancelled the purchase, no virtual coins are granted. Do not repurchase just to resolve a pending delivery.

For an Apple purchase refund, visit Apple’s purchase and refund portal. Apple determines eligibility under its rules and applicable law. Refund processing and verified historical purchase handling continue independently of whether gameplay is available in your region.

Game availability follows the product’s country and state policy. A region-unavailable message is not a declaration that every social casino game is prohibited by local law. A temporary inability to determine network location is different from a confirmed restriction. Privacy, terms, support, refund and verified account-deletion requests remain available.

Never send your Apple password, payment card number, device passcode or private signing key. We do not ask for these details in feedback. Guest progress depends on the Keychain identity, not a permanent hardware device number.